In a successful business, it cannot be run without a system. You cannot be possibly be there in your office 24/7 picking up calls from customers, doing sales everyday by yourself, and at the same time, doing all the admin stuffs too. If this is the case, you are not a business owner, you are a self-employed.
I know for a startup company, it is wise to handle most of the operations in your business by yourself. But, when your business starts to grow and mature, it is time to develop systems that you can hand over to employees of your company to handle them.
Let’s take handling customer calls for example. You can develop a list of standard questions and answers for every call. To do this, you will need to be picking up the calls yourself first, and then developing the list out from your experience. Once you are confident that when the list is hand over to another person and he/she can produce the same results as you, then you have developed a system.
Let me share with you 2 ways that work should be done in your business.
1. If it is an activity that’s ongoing, or is something that is done more than once, you should develop a systemized way of doing it in your business.
2. If it’s temporary, goal directed, has a beginning and an end, then it should be managed as a project.
Only by developing systems, you can then concentrate on other stuffs to grow your business.
The author is one of the directors of HomeBizGears.com
HomeBizGears.com strives to provide the resources and gears for you to start YOUR own Internet Business. At HomeBizGears.com, you can find lessons on Internet Business, useful links and articles.
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Cheow Yu Yuan,
Co-Founder HomeBizGears.com
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